Is your order not quite what you expected? Then you can return the order within 14 days after receipt. For this you send an e-mail firstname.lastname@example.org.Please state the order number in your email, to which box it goes and the reason for return.
After receiving your return report you get a return label from us. Send the order with this return label, in the original packaging and with the accompanying packing slip.
Good to know:
- Shipping costs of a return are € 5. This amount is settled with the amount that is reimbursed by us.
- The processing of your return takes a maximum of 14 days after receiving your return shipment. The amount to be received will be refunded by us through the same method used during placing the order. This takes up to 5 working days from the moment of transfer.
- The gift box must be returned undamaged, unused and in the original packaging.
- A gift box must be returned in its entirety. It is therefore not possible to return individual items.