Shipping within two working days

FAQ

 

Below you will find an overview of the most frequently asked questions.
Do you have another question? Don't hesitate to us contact!

It & # x27;s a box in a box! First of all, we provide a RAVI box that is 'ready to issue'. Around the gift box there is another shipping box. This way we ensure that your gift box arrives safe and beautiful.

Pay via the Mollie platform & pay you can do it safely online with Bancontact, credit card, PayPal, Ideal (NL) or via the secure environment of your own bank.

Hoera, dat kan! Wanneer je uitcheckt, klik je in je winkelmandje bovenaan links; het vakje ‘verzend
naar meerdere adressen’ aan, waarop een nieuwe pagina opent.

Hier vul je per giftbox, de naam en het adres van de ontvanger in – je klikt telkens 'ga verder' en komt zo bij de checkout.

Absoluut! Afhalen kan op weekdagen in Rotselaar, tussen 8 en 15u. We laten je weten zodra je giftbox klaarstaat (normaliter binnen de 24u na je bestelling, maar dit kan ook sneller). Last-minute cadeautje nodig? Dan kan je het dus ook snel komen oppikken!

Off course we do! We hebben al een heel aantal landen toegevoegd aan onze checkout-pagina.

België en Nederland zijn steeds gratis, voor andere landen is er een supplementaire kost. Deze wordt aangegeven in de checkout.

Toch een pakket verzenden naar een land dat nog niet vermeld is? DM of mail ons & we zorgen ervoor!

Of course! Enter your company details in the billing data field during the ordering process, and note "invoice" in comments. We will e-mail you and ensure the correct paperwork for your bookkeeping.

We ship parcels daily. In 99% of cases, delivery takes place within 2 working days - either to your home address or to the person you want to surprise.

As soon as we create a shipping label, you will be notified by e-mail and you will receive a track&trace code. Caution: only when bpost scans the code will your tracking be updated. For example, it can happen that 'is still being prepared by sender is', while the package has already left our door.

No, you can visit our webshop without registering. As soon as you place an order, we will ask for your address and e-mail address. We need this to email your Order Confirmation, Invoice and shipping confirmation.

Note in the comments box (at check - out), if you want the gift box to be delivered-we will do our best to deliver on that date.

Another possibility is a & # x27;do not open until & # x27; sticker. Here we write down the date on which the gift may be opened. You can add this when you place an order.

Yes, we thought of everything! Our Ravi gift boxes come with a personalized card. During check-out, you can choose from three designs & add your message. We write your card by hand and put it in the box. If you prefer not to add a card, that is also totally OK.

No, you'll get all that via e-mail.
If you send the box directly to the lucky one, you don't have to worry. ;)

Course. In addition to our 'standard & #x27; boxes (e.g. for birthdays, births, etc...) we take into account the different seasons and holidays. Anyway, new boxes come online every month, we love to bring a lot of variety, so you will always find a new nice gift idea!

Be the first to know, by subscribing to our newsletter!

Give us a call as soon as possible via hello@ravigiftboxes.com. As true Sherlock Homes & # x27;es, we look for where things went wrong and we look for a quick fix.

In case of corruption, we ask you to add some photos's.

Indien jij een giftbox bestelde om rechtstreeks te laten
leveren bij de ontvanger zelf, kan het zijn dat het pakketje automatisch naar
een afhaalpunt wordt gebracht. Dit omdat de ontvanger zelf in zijn persoonlijke
bpost account dat zo heeft ingesteld.

Je mag ons altijd contacteren op hello@ravigiftboxes.com of 016 20 07 29.
Wij kunnen de ontvanger dan persoonlijk op de hoogte brengen dat er een
pakketje onderweg is en geleverd zal worden in zijn of haar gekozen bpost
afhaalpunt.

Happy to help! Give us a call hello@ravigiftboxes.com, via chat or via our social media channels (Facebook Messenger or Insta) and we will answer your question asap.